Kessgame places utmost importance on the protection and confidentiality of the data you entrust to us. Your information is treated with the highest level of privacy and is used exclusively as outlined in our stringent privacy policy. This data is essential for managing your account, creating customer profiles, ensuring site security, and facilitating your seamless experience with our services.
Kessgame processes personal data in accordance with the Kenya Data Protection Act, 2019, ensuring that your rights under this law are respected.
When we mention "Personal Data," we are referring to any information that allows for the direct or indirect identification of an individual. As a user, you are required to provide essential login details such as a unique username and password, along with payment methods for convenient account crediting. This information aids in verifying your identity, ensuring compliance with the legal age for using our services, improving our service quality, and informing you about relevant updates or offerings.
By registering with Kessgame or utilizing our services, you grant us permission to use the details you provide to connect with you about our products, services, and promotional offers. This engagement helps us keep you informed about exciting opportunities and enhancements within our platform.
Once you submit your personal data, rest assured that it will be stored securely within our database. We use the phone number you provide to send you a warm welcome to the Kessgame family. Additionally, we may periodically send you SMS containing a spectrum of information, from exclusive promotions to essential technical updates related to our services.
While maintaining the privacy of your information, we may collaborate with select commercial banks ( for big payments ), main payment service provider Mpesa ( Payment Service Provider by Safaricom ) and authentication entities for verification and payment processing requirements. These partners are rigorously vetted to ensure the confidentiality and lawful use of your personal data.
In alignment with legal obligations, your personal data remains on record even after your account closure. This is primarily for fraud investigation purposes or legal compliance. Your data will only be accessed if required for legal inquiries or investigative processes, ensuring the utmost security and integrity of your information.
To maintain compliance with legal regulations, Kessgame strictly prohibits individuals under the age of 18 or the legal consent age for online betting in their respective jurisdiction from participating in our services. We request proof of identification during the account creation process to verify age and prevent underage gambling.
Kessgame employs robust security measures to safeguard your personal data and prevent unauthorized access. While we strive for error-free service delivery, we acknowledge potential external factors beyond our control, such as natural calamities or technical disruptions. Despite these challenges, we are committed to upholding the privacy and security of your data to the best of our abilities.
Additionally, Kessgame has successfully completed the One-Touch Security Vulnerability Assessment & Penetration Testing Report. This certification demonstrates our commitment to the highest standards of data security, ensuring that user personal data is safeguarded against potential threats and vulnerabilities.
We advise users to exercise caution when sharing personal data during interactive sessions, especially over live chat platforms. Your privacy and security are paramount, and preemptive measures should be taken to prevent unauthorized data disclosure.
You have the following rights regarding your personal data: access, correction, deletion, objection, withdrawal of consent, opt-out of targeted advertising, and the right to lodge complaints. To exercise these rights, please contact our Data Protection Officer (DPO) using the details provided below. Your request will be processed within 14 working days, except for data that we are legally required to retain for purposes such as fraud prevention, legal compliance, or other legitimate reasons.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, you may contact us at:
You also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC), Kenya if you believe that your data protection rights have been violated.
We only integrate third-party services that comply with data protection requirements and ensure that your data is processed lawfully and securely. This includes all data categories described in Section 2.
Users will be notified of significant updates through email or platform notices, ensuring transparency and allowing users to review any changes affecting their personal data.